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Zendesk reporting

Answered


Posted Jun 19, 2024

Hi community, Im looking for idea how to show  how much time does a ticket spend in every group. For example we have 5 group responsible for other problems and ticket is going from 1st  group to 2nd group. I know that in the 1st group ticket spends 2hours and in the 2nd group 3 days… How to show it in the reporting. I cannot find such a report in Zendesk Explore.


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Brandon (729)

Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

Hey Artur Michalski -

 

The recipe you're looking for was posted here by Rob Stack .  Hope this helps!

PS - Also calling out that Group SLAs are available at the Enterprise Level now.

 

Brandon

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Stephan Marzi

Zendesk Luminary

Thanks Brandon!

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