Service level agreements | Customer success checklist

Service level agreements, or SLAs, are one of the most important (and easiest) things that you can implement into your practices to improve your team's productivity in Zendesk. In this video, we explore service level agreements, which are formal contracts detailing the performance expectations and support standards for a service. 🤝

Additionally, we've created some checklists for you to use as you continue to build out your Zendesk with agent productivity and SLAs in mind; check them out here: 

We have a lot of really wonderful resources and videos all about agent productivity in our community post here - be sure to check them out! 

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