Tracking agent productivity in Zendesk | Customer success checklist

Agent productivity is the engine that drives your support team across the finish line, helping to satisfy customer needs and provide meaningful resolutions. Be sure to check out this video, where we will cover how to measure your agent productivity so you can make data-backed decisions. 📊

Additionally, we've created some checklists for you to use as you continue to build out your Zendesk with agent productivity in mind; check them out here: 

We have a lot of really wonderful resources and videos all about agent productivity in our community post here - be sure to check them out! 

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