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Merging Tickets
Posted Jun 25, 2024
This is what I know -
If you have ticket CCs enabled:
- You can merge two tickets with different requesters. The requester of the ticket you close with the merge is added as a CC to the new ticket.
Note: A message appears when you merge tickets with different requesters. Make sure that you're not unintentionally sharing sensitive information when merging tickets across requesters before you continue. - If anyone was CC'd on an original ticket, they are also added as a CC on the merged ticket
Here's what I'd like the community to confirm:
Ticket A = history of an internal exchange between colleagues (we don't want this to be visible to the requester on ticket B
Ticket B = external requester
If we merge ticket A into ticket B will requester B see the contacts of ticket A?
Thanks for your help :)
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