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Recurring Holidays in Schedules

Not Planned


Posted Jun 27, 2024

Current state when building a schedule you have to put in holidays as individual calendar days.  You can schedule holidays up to two years in advance. This means, we need to remember to enter each schedule on a regular occurence (at least every 1-2 years) and insert holidays for the next year.

 

This may be fine on a small scale, but on an enterprise scale with many schedule it can be tedious.  

 

Ideal state would be that on the Holidays page you can select from a list of recurring holidays and let the system keep the schedule up to date.

 

For example:

 

Current state - for Christmas (December 25) we need to open each individual schedule across all our instances and enter the next calendar date for the next two years, such as 12/25/24 and 12/25/25.  Then, after 12/25/24 we need to remember to revisit this schedule and enter the next year.

 

Ideal / blue-sky state - on the Holiday page it lists most common holidays as checkboxes.  I select Christmas once, as a recurring holiday, and therefore do not ever need to return to add 12/25 again.

 

I would still want the ability to do ad-hoc dates, for example if an entire team is out of office on a non recognized holiday.


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4 comments

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Shawna James

Community Product Feedback Specialist

Hey Alek,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Heather Rommel

Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

I +1 recurring holidays.

Even the ability to clone existing holidays would be an improvement!

Also, for those of us with global coverage and different schedules for each timezone, applying a holiday across mutliple timezones would be fantastic!

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+1 and all hands up from us as a Zendesk reseller and also several of our clients have inquiried why Zendesk hasn't set this feature yet.

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Salvador Vazquez

Zendesk Product Manager

Hi Alek,

This is currently not on our roadmap. This is valuable feedback that will drive our longer term roadmap. For now, there is another thread that also has this feedback that will become the active thread for recurring holidays. Please use this other thread to continue the conversation as I will close this one down for comments.

 

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