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Tickets failing to merge with a call recording
Answered
Posted Jul 01, 2024
Hello community,
I wonder if anyone has come across this before
An agent made a call over the weekend (Talk) and when they merged the ticket into another, the following entry was made onto the patient ticket and now I'm unable to locate the actual call recording anywhere, no entry in the audit logs, not showing in deleted messages
Has this ever happened to anyone else and did you manage to retrieve the recording, If so how?
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1 comment
Martin Holmes
Hi Mike,
Thanks for getting in contact about this issue. Can you please raise a support ticket so that the issue can be investigated in more detail?
Steps to get in contact with Zendesk customer support team can be found here.
Martin
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