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Messaging Triggers - Add Business Hours/Schedule Conditions
Posted Aug 01, 2024
It would be helpful to have Messaging Trigger conditions that are based on a choice selection of a busines schedule that has been created in my account. Using the hour of the day actions in UTC is VERY confusing to me. I'd much rather set a condition such as “During Business Hours | Is | True” (as an example) and have it be linked to a schedule I have created for messaging specifically (as our hours are different for Live chat/messaging vs. support via other channels). Again, it would be create to explore conditions such as “During business hours” / “Outside of business hours” with the capability to link it to a specific schedule.
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1 comment
Jera
Same here. Up for this.
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