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Customization



Posted Aug 20, 2024

Please return the ability to customize the icon available for chat that we used to have in the old web widget.  Not being able to do this is not an improvement.


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Will Poon

Zendesk Product Manager

Hi Heather, 

 

Thanks for reaching out, you can configure the icon inside admin centre or if these configurations don't meet your requirements, you can create a custom launcher icon for messaging. Please see this article for more details.

 

Thanks,

 

Will 

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