Relay App and Ticket Creation

Posted Sep 01, 2024

Hi,

It will be great to have a ticket open if we make an outbound message via the relay app to one of our customers.

Today, if we are sending some template message, via the relay app, to one of our customers, the message indeed sent to the customer but there is no record for that, no ticket created. Only if the customer will reply back a ticket will be created (without the previous message that we sent as a context).

We think this feature is very important and valuable, cause we need to have records for every customer engagement.

Thanks,

Tomer

4 comments

Date

Shawna James

Community Product Feedback Specialist

Sep 13, 2024

Hey Tomer,

Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!