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Click or Interaction Rate
Posted Sep 10, 2024
It would be valuable to collect data or have a feature to track how many times a customer clicked on the article links shared in a ticket.
Total number of times an article is viewed, agent engagement, and article links don't quite capture what we are looking for.
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Shawna James
Hello Martha,
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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