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@mention in community replies
Posted Sep 24, 2024
I'm attempting to @mention staff members in community replies and am running into issues.
I have a staff member who is a Support & Guide admin, but I can't find them when I attempt to @ mention them in a discussion comment. I've even added them to the user segment that is granting community access.
What am I missing?
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2 comments
Jess
Hi Stephanie! Has this staff member ever participated in the community before? Here's an article that may help?
https://support.zendesk.com/hc/en-us/articles/4408830956186-How-do-I-use-mentions-in-the-community-forum-at-Zendesk
"You can @mention any user who has a help center account and has posted or commented in the help center in the past. If a user has an account but hasn't posted or left a comment, they cannot be @mentioned."
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Jess
Hi Stephanie! Has this staff member ever participated in the community before? Here's an article that may help?
https://support.zendesk.com/hc/en-us/articles/4408830956186-How-do-I-use-mentions-in-the-community-forum-at-Zendesk
"You can @mention any user who has a help center account and has posted or commented in the help center in the past. If a user has an account but hasn't posted or left a comment, they cannot be @mentioned."
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