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Feature Request: Ability to block filing of Time Off request on certain dates
Posted Oct 04, 2024
TITLE: Blocking of filing Time OFF on certain dates
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
A feature that would allow WFM admin to block certain date/s (Holidays, AHOD days, etc.) accepting Time OFF requests due to business demands.
What problem do you see this solving? (1-2 sentences)
A feature that can be set up by the WFM admin in which we can set multiple dates so the system will read and block any Time OFF requests for any dates that are saved there. It is somehow like the Excluded Outliers feature in the Forecast Parameters.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This problem happens daily. Agents can continually file Time OFF on any date. We have to deny the requests for those specified date
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Denying requests or sending out memos to the agents for those dates
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Probably a page or a pop-up where we can set which date/s to be added under the Time Off Management page or we can make this a part of the Time Off approval rule
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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