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Change of user role using API

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Jan Slansky

Posted Oct 05, 2024

I can't change user role from “end-user” to “agent” using user API Users | Zendesk Developer Docs. Is it even possible?

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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hi Jan,
     
    Sure thing - this is possible using the API you've referenced.  When attempting the role change, make sure your account has available unused agent seats or the change won't succeed.  Are you receiving a specific error message?

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