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Android Zendesk Messaging SDK using READ_EXTERNAL_STORAGE permission

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CASEY

Posted Oct 08, 2024

We are currently using the Zendesk Messaging SDK (latest version is 2.25.0), which is adding the READ_EXTERNAL_STORAGE permission to the Manifest file. Google's new policies around photo and media permissions will not allow apps with this permission to be published. Are there plans to update this SDK to use a photo picker? (I've noted that the Classic SDK as of version 5.3.0 has been updated to a photo picker, but not this Messaging SDK).

For reference, this is the dependency causing the issue:

implementation "zendesk.messaging:messaging-android:2.25.0"

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    Onur Okutan

    Zendesk Product Manager

    Hi Casey,

    Thank you for bringing this up and sharing your feedback. To clarify, the READ_EXTERNAL_STORAGE permission has been present in the Zendesk Messaging SDK for some time now and was not specifically added in version 2.25.0. According to Google's updated policies, this permission should not prevent apps from being published. You can refer to Google’s official documentation, which states that the policy does not affect the use of the READ_EXTERNAL_STORAGE permission.

    However, if you are encountering any issues when trying to publish an app with this version of our SDK, please feel free to reach out, and we’ll be happy to assist further.

    I hope this helps!

    Best regards,

    Onur

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