Feedback on the user suspension for the messaging channel

Hi, Team.

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

It would be good if a mechanical message like “The conversation has ended due to system detection. It cannot be used for a certain period of time” was displayed.

What problem do you see this solving? (1-2 sentences) 

 1.When the paused requester makes a new inquiry via messaging, the message “Connecting to the operator” is displayed, but the connection is never made and the requester is left hanging.
2.The agent cannot detect the messages entered by the user after the pause or the re-inquiry attacks. The end user will simply be unable to connect, and this could lead to the build-up of hate or attacks in other channels.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

Although it hasn't affected me so far,
it is effective as an emergency measure for users who repeatedly post abusive comments or a series of dangerous images. Leaving it stopped is extremely dangerous.
I think.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

No, it seems that we will have to use it after carefully considering when to use it.

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

As I mentioned at the beginning, I think it would be better to display a message to end users to the effect that chatting is prohibited.
I think this pause function is good, so I hope you will consider further improvements.

Thanks.