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Explore Reports not showing rows where all values are null
Posted Nov 04, 2024
I have a report showing # of inbound calls and pickup rate each day of the previous week broken down by Talk number. The goal of the report is to flag any out of the ordinary things like if we had zero calls for the whole week on one of the numbers or if we had calls but none of them are picked up.
It seems that Zendesk will not show rows where all values in that row are null (for example no calls for one of the talk numbers for the whole week, thus null pickup rate). I would need to see this row to flag that something is wrong. Without showing the row, this report is now doing what it was built to do.
I have tried to use this solution, but it will only add zeros in spaces where there was null, only if at least one of the values in that row is non-zero or non-null. Meaning, it will not make rows show up where they didn't before.
Zendesk support told me to write here for help.
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2 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. I would encoruage other Explore users to chime in here to share their solutions for this issue.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Amie Brennan
Heya,
Have you tried the solution here in this guide at all?
https://support.zendesk.com/hc/en-us/articles/4408885694106-How-can-I-include-0-values-in-reports
Hope this helps / works. :)
Best,
Amie
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