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Exceptions when closing the Zendesk popup in the Unity SDK
Posted Nov 08, 2024
Hi guys!
We are seeing exceptions when we try to open the Zendesk popup and close it before the chat initializes.
Can anyone help me resolve this issue?
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Opened...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] ***************** CONNECTED
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
Exception: [ZendeskException][ZMConversationViewController:96] Object reference not set to an instance of an object.
at UnityEngine.RectTransform.get_sizeDelta () [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.MessagingLayoutController.get_MaxWidth () [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.TryGetLayoutDataAtIndex (System.Int32 messageIndex, Zendesk.Runtime.Messaging.LayoutData& layoutData) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.InitializeWithObservableMessageList () [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Messaging.ContextAdapter.InitializeWithMessages (System.Collections.Generic.List`1[T] messages) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.<RetrieveMostRecentConversationForCurrentUser>b__56_0 () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.MessagingCore.RestClient.Client.NativeMessagingRestClient.GetConversation (System.String conversationId, System.String userId, Zendesk.MessagingCore.Models.Authentication authentication) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <0000<truncated>
Zendesk.Runtime.Logging.UnityEngineLogger:LogException(String, Exception, Int32)
Zendesk.Runtime.UI.Scripts.<Initialise>d__13:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<RetrieveConversation>d__54:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<RetrieveMostRecentConversationForCurrentUser>d__56:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<ProcessUserAction>d__47`1:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<<RetrieveMostRecentConversationForCurrentUser>b__56_0>d:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.API.<GetConversation>d__16:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.<GetConversation>d__25:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.<PerformRequest>d__2:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.<SendRequestAsync>d__3:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.<SendRequest>d__4:MoveNext()
UnityEngine.UnitySynchronizationContext:Exec()
Exception: [ZendeskException][ZendeskMessaging:165] Object reference not set to an instance of an object.
at UnityEngine.MonoBehaviour.StartCoroutine (System.Collections.IEnumerator routine) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.Messaging.MessagingKit.<RetrieveMostRecentConversationForCurrentUser>b__56_0 () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.MessagingCore.RestClient.Client.NativeMessagingRestClient.GetConversation (System.String conversationId, System.String userId, Zendesk.MessagingCore.Models.Authentication authentication) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0
at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0
at Zendesk.MessagingCore.RestClient.Client.RestClient.PerformRequest <truncated>
Zendesk.Runtime.Logging.UnityEngineLogger:LogException(String, Exception, Int32)
Zendesk.Runtime.Messaging.<ShowMessagingAsync>d__10:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetException(Exception)
Zendesk.Runtime.UI.Scripts.<Initialise>d__13:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<RetrieveConversation>d__54:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<RetrieveMostRecentConversationForCurrentUser>d__56:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<ProcessUserAction>d__47`1:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<<RetrieveMostRecentConversationForCurrentUser>b__56_0>d:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.API.<GetConversation>d__16:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.<GetConversation>d__25:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.<PerformRequest>d__2:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.<SendRequestAsync>d__3:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.<SendRequest>d__4:MoveNext()
UnityEngine.UnitySynchronizationContext:Exec()
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message receiving...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message received...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message receiving...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message received...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] Subscribed
0
5 comments
Bogdan Bobkov
Any updates?
0
Bogdan Bobkov
Upd
0
Tipene Hughes
Tipene here from the Developer Advocacy team at Zendesk - I hope you’re doing well!
I’m going to pull this issue in to a private ticket so I can grab a few more details. You should see an email coming through from me shortly.
Thanks!
Tipene
0
Bogdan Bobkov
Hi Tipene!
Could you tell me if there is any news, please?
0
Greg Katechis
Back in November, Tipene had reached out to you privately to get some more details, but didn't get a response. If you can just follow the instructions in this article, we can see how we can best assist.
0