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Feature Request: Accessing Edit Conditions through the Edit Form Page
Posted Nov 18, 2024
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
I believe that all Zendesk customers have been affected by their inability to access form conditions directly in the edit form view. This issue is inconvenient and a waste of time, as users must exit the edit form page, locate the form, and then click on edit conditions.
What problem do you see this solving? (1-2 sentences)
Convenience, Accessibility, Time Saver
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This problem is encountered daily.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Not at this time.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
See mock-up below:
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2 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Sydney Neubauer
+1 I run into this all the time. Especially when we clone a form.
It would be so much better if you could edit the conditions right from form page - otherwise you have to revert the changes you made then navigate back just to remove the conditions just to be able to go back to the form to edit.
Please change this
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