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How can I reverse a executed Makro?
Posted Nov 21, 2024
Dear Community,
I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure so the fields on the left f. e. to select a certain product path or create tasks in other tools as Salesforce.
Is it possible to reverse this step?
If yes how?
Because even if I am in the Internal Note Reply area and do not click on update status it stays that way.
Would appreciate the help.
Thanks a lot!
Best,
Annika
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1 comment
Elaine
Thank you for reaching out and sharing your concern with us.
I understand that accidentally clicking on Macros can alter the ticket structure, which can be frustrating. Unfortunately, once the macro has been applied, it cannot be reversed directly. However, you can manually update the ticket fields back to their previous state.
To avoid this issue in the future, I recommend being cautious when selecting macros, or you might consider reviewing your macro settings to ensure they are configured as intended or you may refresh your page before updating the ticket status so that the wxecuted macro won't apply to tickets.
If you need further assistance or have any specific questions, feel free to let us know. We’re here to help!
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