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Messaging - Additional Accessibility options
Posted Dec 05, 2024
There's a number of Accessibility elements on the Zendesk Messaging widget that don't meet the Accessibility standards, and are unfortunately not editable. Would be great if we had the option to edit these, and if there was more Accessibility control surrounding screen / speech readers.
Area: Zendesk (mob + desktop)
Issue: On the chat widget “type message” does not meet the contrast target.
Status: Not editable by users
Area: Zendesk (desktop)
Issue: Speech reader does not differentiate between different images.
Status: Not editable by users.
Area: Zendesk (desktop)
Issue: Text <> background contrast does not meet threshold.
Status: Not editable by users.
Area: Zendesk (mobile)
Issue: Reader not recognising images as links in Messaging chat stream.
Status: Not editable by users.
Area: Zendesk (mobile)
Issue: Reader not recognising bot responses as clickable in chat stream (Ref above image).
Status: Not editable by users.
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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