Recent searches


No recent searches

Ridiculous that Column based reporting in Explore, simply does not work when filtering on custom fields



image avatar

Jimmy Rufo

Zendesk Luminary

Posted Dec 06, 2024

I was told by ZD support to not utilize the “Colums” section of a ZD Explore report to track tickets by month, when filtering on a custom field.  When doing that, I get perhaps 8 out of the 11 completed months of the year, which apparently is a “limitation” in the product.

 

As a result, I have to break down the monthly volume in the “Rows” section, which gives me little to no flexibility to tailor my report to show where certain volume may be coming from in a given month.

 

Zendesk needs to be better here, as this makes Explore seem like a sub part product.


0

1

1 comment

image avatar

Shawna James

Community Product Feedback Specialist

Hey Jimmy,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post