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Incorrect User Data When Returning to Chat on Android



Posted Dec 12, 2024

We are currently using the Zendesk Chat SDK V2 for both iOS and Android, following the integration guide here: https://developer.zendesk.com/documentation/classic-web-widget-sdks/chat-sdk-v2/ios/integration/#adding-the-sdk-with-spm

In the Android version of the SDK, we're experiencing an issue where, upon returning to an existing chat, the agent receives a notification that the user's name and email have changed. This occurs under the following conditions:
1)The user opens the app and starts a Support Chat session.
2)The user then closes the app while the chat is still active.
3)After reopening the app and logging in again, the agent receives a notification indicating changes in the user’s name and email, which also appears in the ticket history.

 

Is there a workaround or fix for this issue? Looking forward to suggestions.

 

we are not using custom UI , we are using the build in chat UI for android sdk


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