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Access Log UI Feedback [Advanced Data Privacy and Protection Add-on]



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Ryan Winkler

Zendesk Product Manager

Posted Dec 12, 2024

Access Log UI release

Calling ALL ADDP subscribers (or anyone thinking of subscribing for Access Logs)!

We've just released our UI for our Advanced Data Privacy and Protection Add-on feature, access logs (Announcement here).


What we're looking for

We are interested in hearing about your experience when using the Access Log UI. We're releasing today to get you access to your events in Admin Center, as we have heard that this has been a major frustration and blocker in regularly using Access logs.

While we plan to continue to make improvements over the next few quarters to this feature, we would love to hear from you on what is important, missing or needs improvement from a functionality or information basis.

You can also check back here to know any known limitations or planned fixes as well (this post will be monitored!)

 

How can you help

Upvote, comment, provide feedback as thoroughly as possible. We're looking for usecases and help find what is best to prioritise and when!


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Ryan Winkler

Zendesk Product Manager

February Update:

Hey Everyone,

For anyone tuning in, since the launch of the UI, we've been busy optimising how best to provide this experience, as well as support more fields. Your feedback is KEY to prioritisation, so please don't hold back


Here are some of the key updates we have added since December

[Dec 14th release] Access Log UI: We launched the UI in Admin Center to rapidly expand the use of this feature. No longer will you need to use an API or third party connection for simply viewing. 


Since the original release, notable Updates include:

  • Sort by time (in the API as well!) -- ability to retrieve and view logs by latest first
  • Agent filter by name or email -- Simplify Actor look ups by a name or email!
     
     

    Coming soon:

  • Column manager  -- show or hide certain fields in the UI!
  • URL pathway filter -- Just like our API, filter activity down by URL pathway, instead of Actor, allowing you to check who viewed what specific ticket, attachment, etc.
  • Log Details panel -- A side panel to display further information, such as User Identity, and the groups they belong to.

     

  • Authorization Type and client (user_agent) fields: We’ve added authorization type and client details in the access logs. This enables you and your admins to see very explicitly if activity is coming from an API call, browser or otherwise. So far, we've seen this used to identify API activity and errors which may occur, as well as easier identification of usage of Tokens or non browser use. We're still looking to mature this offering so please let us know if you have any feedback related to this

    GraphQL fields  -- we will add columns to handle GraphQL fields in the UI!

     

    We Need your Help!

    We want to continue to build out an actionable and comprehensive feature, so we're looking for the following direct validation on the following:

    • How important is Description for you? 
      • We're planning to add Description and product area fields to each log event and are looking for any feedback or comments on how important this is to you
      • We have some mock ups that we would love to talk with you about (so please reach out to your Account manager to get in touch!)

         

    • WEBHOOKS/ Pushing data
      • We've heard your need for a better way to get filtered data. We're considering adding webhooks to accommodate this. We're looking for any and all feedback relating to how this could help you with Audit Logs OR Access logs, so please send them in (as a comment or in a ticket!)


Please let us know if you have any questions or concerns. Your feedback to us will help prioritise and is vital to building out the best solution, so please don't hesitate to reach out!



 

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