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New satisfaction survey report: how to pull the scale rating



Posted Dec 19, 2024

Hi there!

We are trying the new csat survey with a 1-5 scale, but I only see Good and Bad in reporting, even if it's a scale. 

Is there a way to see the number picked in the scale or will we only see good and bad anyway in explore? I'd like to see how many 3s for example. 

Thanks!


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2 comments

I agree, we need a way to report on and see what end-users are selecting when using the CSAT survey.

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Agreed, you lose the nuance of the sliding scale if you can't actually see the numerical value selected.

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