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Reporting on problem tickets

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Brettany Rhodes

Posted Jan 07, 2025

I'm looking for an option to locate problem tickets without an incident attached. I've created an Explore report that will include problems with incidents, but it does not pull in the problem tickets without incidents. 

Thanks!

Brettany

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    Elaine

    Zendesk Customer Care

    Hi Brettany,
     
    Thanks for your inquiry regarding locating problem tickets without incidents. To help with this, I recommend replicating the report shown in the attached screenshot.
     

     
    I hope that helps! 🙂 

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