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Conversations between client and bot - Compliance reason to keep a record.



Posted Jan 30, 2025

Hi Zendesk,

For messaging bot services we like to request a function when clients speak to our bot will create a ticket to keep a record. 
 


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Will Poon

Zendesk Product Manager

Hi Raymond, 

 

Thanks for your feedback, I'm happy to inform you that this is on our roadmap for this year and we'll be announcing an EAP for it in upcoming months so keep an eye inside the Zendesk Community.

 

Thanks,

 

Will 

 

 

 

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