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Bot/AI Agent searching articles restricted to a section of the Guide



It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimise the search results. It also would apply to the search box of the Guide.

 

Let me set an example: When you build a flow for a bot / AI agent and when you buid a form, it is reasonable to use a ticket field to ask the users for details, for instance to get information about the kind of product s/he is looking for and eventually to route the ticket. Many times this “ask for details” has a certain relationship with the Guide's section, for instance if you have a section for any kind of product. And many times we have similar articles for different products (price, warranty, etc.), what could mislead the AI Agent to provide information from the wrong product. 

 

This is why I think it would be wonderful if the details provided by the final user could lead to focus the search to a specific section of the Guide.


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Shawna James

Community Product Feedback Specialist

Hey José,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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