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Feature request - include message details in ticket history for webhook calls



Posted Jan 31, 2025

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

As an admin, I would like to be able to review the message pushed to a webhook in the same way you can view emails/notifications sent to various users in the history.

What problem do you see this solving? (1-2 sentences) 

I am troubleshooting a difference in the payload received via API - I'm expecting one set of keys, but only getting headers.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

On-going - core feature that doesn't exist. This is an issue whenever I am building or testing.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

No. 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Add an element to the ticket history that shows the JSON body of what was pushed to the webhook URL, preferably with values instead of placeholders.


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Shawna James

Community Product Feedback Specialist

Hey Matthew,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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