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Mobile SDK document needs to make it clear that `user_token` endpoint must be url-form-encoded



Posted Feb 06, 2025

 

Working off of this document:

 

https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/working-with-the-support-sdk/building-a-dedicated-jwt-endpoint-for-the-support-sdk/#json-web-token-response

 

It's not clear, but the endpoint that receives the `user_token` needs to be url-form-encoded rather than JSON. Could you please update that doc so that it's explicit?


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Greg Katechis

Zendesk Developer Advocacy

Hi Neil!

 

I'll review this with our SDK team to get the wording correct and we'll make any necessary changes after that. Thanks for flagging this!

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