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AI Agent API Character limit too small



Posted Feb 07, 2025

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue:

Creating a new Ai Agent bot. Need Character Limit to be lifter, 280 is too small.

 

What problem do you see this solving? 

We are trying to a return an accessory list of products for one of our products, but the 280 limit stops us from providing that full list. We tried breaking it up into multiple variables, but the the system requires us to save each one for each new product, which then runs into the 50 mac variable limit. Please either raise the character limit to at least 1000 or raise the variable limit to at least 200.

Charicter limit is listed here: https://support.zendesk.com/hc/en-us/articles/4572971586586-Using-the-Make-API-call-step-in-an-AI-agent-for-messaging-Legacy#comments 

Are you currently using a workaround to solve this problem? (If yes, please explain) 

We are creating a manual note for the bot to return. However this then limits us as with the API we can update it as new products are released or removed from the catalogue.

 

What would be your ideal solution to this problem? How would it work or function? 

Please either raise the character limit to at least 1000 or raise the variable limit to at least 200.


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1 comment

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Shawna James

Community Product Feedback Specialist

Hey Alex,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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