Approver should receive a Zendesk notification of request in addition/instead of email
Posted Mar 07, 2025
To keep an agent within the agent workspace, they should receive a Zendesk notification of new Approval request received. Or this could be at least optional and a personal setting to decide to receive notification by Zendesk or email.
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Jesus Salgado
In addition to email and app notifications, would it be possible to generate a shareable link to the request? In our case, some approvers are not agents and do not regularly log in to Zendesk. Occasionally, they miss the email notifications, and for the sake of efficiency, we would like the ability to share a direct link via Microsoft Teams to facilitate quicker reviews.
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Rahul Narsinghani
Thanks 5520382110618 for valuable feedback and testing this feature, because of your support, we developed the cool features.
This in-app notification is yet to be developed.
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Richard J
Yes exactly that. I didn't see it when I was testing. Is it there? I will look again…
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Rahul Narsinghani
Thanks 5520382110618, Thanks for the feedback on notification.
Do you mean to say In-app notification within Zendesk when the approval request is assigned to them?
Is my understanding right?
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