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New MS Connector & Zendesk WFM automatically syncing with Outlook calendars

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Scott McNamara

Posted Mar 18, 2025

Just leaving some feedback that we would love the ability to sync Outlook calendars with Zendesk WFM. I see here that it's possible with Google calendars.  

We schedule so many meetings through Outlook and since we use a WFM tool to track employee adherence, we have to manually add the meetings to both calendars. 

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      Shawna James

      Hello Scott, 
       
      Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
       
      For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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