Recent searches


No recent searches

Reactions update tickets



image avatar

Judy Correia

Zendesk Luminary

Posted Mar 19, 2025

Hi - we have noticed that when a user “reacts” to an email notification it updates the ticket. This adds an unnecessary comment to a ticket, adds to comment reporting counts and if a ticket has been set to solved or pending it re-opens the ticket. The last two are concerning as it adversely impacts reporting (reporting of additional invalid comments and add to ticket resolution time respectively). Is there a way to ignore email reactions?


1

0

0 comments

Please sign in to leave a comment.

Didn't find what you're looking for?

New post