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Product Feedback: Explore Overhaul



Posted Mar 20, 2025

Hi Team, 

 

Following the recent update to the dashboard builder, it might be the perfect opportunity to perform an Explore Overhaul.

There are several features in the UI which can use an update. Those being: 

  • Being able to open any dashboard in a new tab. This is a feature that has been missing and as a company currently managing dozens of Zendesk instance with hundreds of dashboards, it is not productive to go over them and having to open each dashboard without the possibility of opening them in new windows or tabs.
  • Dashboard tab order (Shared with me; My Dashboards; All) - This currently does not make sense and could use a reorder. Whenever I want to go back (exit a dashboard) which for example is not shared with me and is located in “All dashboards” tab, I am being rerouted to dashboards “Shared with me”. This can cause confusion if we are performing an audit of all dashboards created in a Zendesk instance and can cause the person auditing them to lose track and focus. Ideal order would be “All”, “Shared with me”, “My dashboards”.
  • An advanced security layer for sharing public links for dashboards. There are members within instances which have permissions to Create their own dashboards, however we can see that “Public Link - ON”, meaning that this dashboard is being shared, however we are not aware with who. This should ideally be a permission available only for Admins or a configurable permission given by Admins to reduce risk of data exposure. Perhaps there could also be a notification which will inform Admins whenever someone has enabled this feature. 

Hope these enhancements will be taken into consideration and implemented. 

 

Thanks in advnace.  


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Shawna James

Community Product Feedback Specialist

Hey Atanas thank you for taking the time to share your feedback. A lot of our community members have an interest in sharing Explore feedback at the moment for the new Dashboard builder. We have created a proactive feedback post here for folks to add their thoughts in the comments, and so that we can consolidate/respond to feedback on this area more easily. As a result, we have documented your feedback but are going to close this post for comment. If you would like to provide further feedback, please do so on the post here. Thank you for being a valuable member of the Zendesk Community!

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