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24 hour time format
Posted Mar 21, 2025
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
I would like to be able to change the time format in Zendeks WFM from AM/PM to 24 hour time format.
What problem do you see this solving? (1-2 sentences)
Agents aren’t familiar with AM/PM it’s confusing them when looking at the schedule.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
Always..
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
No
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
I would like to see an option to choose time format in Zendesk WFM (as available in every other software)
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1 comment
Shawna James
Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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