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Add "Subject Changed" event to trigger conditions in subject-related category
Posted Mar 24, 2025
Hello,
We want to trigger automated actions when a ticket subject changes, but there is no built-in condition in Triggers
Using webhooks and external processing would add complexity and API overhead.
Adding a ‘Ticket Subject Changed’ condition in Triggers would simplify automation for many Zendesk users
The existing event is present in the API Reference section named “Subject Changed”
Thank you!
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2 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Sydney Neubauer
+1 I agree to this. This should be generally available for all options in Triggers - when fields are changed (from, to, changed, etc). It adds more flexibility
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