Android SDK 5.2.0 and 5.4.0 - Can either view public articles anonymously, or submit/view requests with auth, not both?



Posted Mar 26, 2025

We're integrating the mobile SDK for Android. All of our articles are public. We need viewing requests and submitting requests to require authentication in the mobile app, but want our articles to remain public (in case a user is having trouble logging in to the app, etc.)

 

We're finding that any Zendesk article viewed triggers the mobile Android SDK into requiring a JWT identity, which it does not yet have because the email is not yet verified (our token swap requires verified emails). We then have to kill the app and re-launch it, and the user can only view the first article viewed.

 

Everything seems fine once that email has been verified and a fresh JWT identity can be fetched before each entry into a Zendesk activity.

 

Is it not possible for the mobile SDK to both:

1. allow an anonymous user to view public articles, and

2. require a token swap/identity to view support requests?

 


 


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