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Simultaneous ring

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Adam Riley

Posted Apr 02, 2025

Can I make a feature request to have the option of simultaneous ringing to all online agents, instead of just the round-robin it does now? 
I have seen that a lot of customers have asked for this, so please can I submit a formal feature request for this to be added?

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    Ferran Barneda

    Zendesk Employee

    Hi Adam Riley 

     

    Since we already have a post for this feature request, we will close this post. 

     

    Please add your comments here:

    https://support.zendesk.com/hc/en-us/community/posts/5625584887066-Routing-to-all-agents-within-a-group-at-once-not-round-robin 

     

    Thanks,

    Ferran

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