Cannot add comment for chat widget via API

image avatar

Nguyễn Hoàng

Posted May 05, 2025

Hi everyone,

I’m currently using the Zendesk API to add comments to tickets via the PUT /api/v2/tickets/{ticket_id} endpoint. The issue I’m facing is: when logged in as a customer service agent, I can see the comment (image 1), but when viewing as a customer, the comment doesn’t appear (image 2).

Does anyone know how to post a comment through the API so that it shows up in the chat widget for the customer?

Thanks for your help!

 

0

1

1 comment

      Sign in to leave a comment.

      Didn't find what you're looking for?

      New post