Discussion - Tips and best practices from the community
New postFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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The ultimate checklist to optimize your Zendesk Pinned Featured2 votes 9 comments
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Guide community tips for Help Center Pinned2 votes 147 comments
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Tip: Keep Yourself SANE By Organizing Your Triggers Pinned Featured3 votes 13 comments
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How to make a ZD Guide article which displays your ZD directory0 votes 0 comments
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Tip: calculating Next Reply Time (non-messaging/chat channels)1 vote 1 comment
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Viewing related tickets via lookup relationship field1 vote 1 comment
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Product Announcements in Chat0 votes 0 comments
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Collecting CSAT Data For Multiple Agents on the Same Ticket0 votes 1 comment
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Recommended CSAT applications0 votes 1 comment
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demande d activation de mon compte bskimmobilier9428.zendesk.com0 votes 0 comments
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ChatGPT + your data in Zendesk1 vote 1 comment
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Trigger when requestor (customer) updates a ticket with new response? Answered0 votes 2 comments
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How to ban people in Messaging3 votes 3 comments
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Tags: Create powerful tags while limiting real-estate usage1 vote 2 comments
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Brands: Not Just for Customers Featured1 vote 3 comments
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Prevent "Thank you" replies from reopening tickets5 votes 19 comments
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Deep dive into ticket reassignment with Explore reports Featured6 votes 3 comments
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How to snooze a ticket6 votes 0 comments
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Have Separate Signature for Side Conversations & Public Ticket Responses2 votes 1 comment
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How to monitor on-hold tickets effectively Featured6 votes 2 comments
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Turning nested field options into usable placeholders with dynamic content4 votes 2 comments
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How to streamline your data migration to Zendesk?1 vote 0 comments
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Put your review generation on auto pilot with Zendesk CSAT & Automations3 votes 1 comment
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Internal Note - a collection of developer focused tutorials4 votes 0 comments
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Workaround for Auto-Assigned Tickets for Out of Office Agents!0 votes 5 comments
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Dealing with SLA blind spots4 votes 3 comments