Discussion - Tips and best practices from the community
New postFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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Help Center user segmentation using Google Analytics custom dimensions0 votes 40 comments
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Tip: How to make a Table Of Contents (TOC) For Article Template2 votes 38 comments
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Support Tip: How to change the ticket Subject using a trigger0 votes 37 comments
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How to include Article in Multiple Sections0 votes 36 comments
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Change text for "My Activities" in HC0 votes 35 comments
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Set a page background image in Help Center0 votes 35 comments
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Insert Google Translate widget to your Helpcenter0 votes 34 comments
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Create a private comment automatically0 votes 32 comments
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How to create an auto reply for Facebook0 votes 31 comments
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Send notifications to Slack0 votes 31 comments
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Using Triggers to get the most out of Customer Satisfaction - Re-evaluation0 votes 31 comments
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Tip: Displaying Subsection list on Category page2 votes 30 comments
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Request feedback after negative article vote2 votes 29 comments
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Auto CC user(s) on Condition (Ticket Create)0 votes 29 comments
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Removing ALL CCs from a ticket via a Trigger/Target0 votes 29 comments
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Operational Dashboards: How do you monitor your Zendesk real-time?0 votes 29 comments
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How to "Send Later" Using Automations3 votes 28 comments
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Add Note and Warning boxes to your Guide articles0 votes 28 comments
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Funky up your search box!0 votes 26 comments
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How to Backup your Knowledge Base (no coding required, all platforms)0 votes 24 comments
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How to show article labels as tags on articles0 votes 24 comments
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How to put all sections and articles on home page1 vote 22 comments
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Tip: Click to view full-size image in lightbox or modal3 votes 21 comments
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Using Liquid Markup to A/B Test Your Triggers1 vote 21 comments
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Chrome Extension: Submit button expander0 votes 21 comments
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Add Colored Notes in Articles2 votes 19 comments