Discussion - Tips and best practices from the community
New postFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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The ultimate checklist to optimize your Zendesk Pinned Featured2 votes 9 comments
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Guide community tips for Help Center Pinned2 votes 147 comments
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Tip: Keep Yourself SANE By Organizing Your Triggers Pinned Featured3 votes 13 comments
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Back up your Help Center articles at the click of a button!4 votes 234 comments
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Prevent "Thank you" replies from reopening tickets5 votes 19 comments
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How to make a ZD Guide article which displays your ZD directory0 votes 0 comments
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Adding a notification banner to your Help Center v21 vote 287 comments
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Tip: Collapsible headers in articles or templates (accordions)5 votes 116 comments
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Create a private comment automatically0 votes 32 comments
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Requiring a ticket attachment if a particular dropdown option is selected0 votes 45 comments
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Push notifications from Zendesk to Slack7 votes 41 comments
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Request feedback after negative article vote2 votes 29 comments
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Tip: How to auto populate content of description field3 votes 5 comments
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How to show article labels as tags on articles0 votes 24 comments
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Holiday auto-responses made easy1 vote 16 comments
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Tip: Agent Workspace: Chat Dashboard View3 votes 7 comments
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Viewing related tickets via lookup relationship field1 vote 1 comment
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Deep dive into ticket reassignment with Explore reports Featured6 votes 3 comments
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Tip: Make hero section as a slider0 votes 3 comments
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Tip: calculating Next Reply Time (non-messaging/chat channels)1 vote 1 comment
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Tip: How to set a reminder on a ticket1 vote 75 comments
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Up-spec your C-Sat with Mr. Smiley and Mr. Sad!1 vote 58 comments
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Brands: Not Just for Customers Featured1 vote 3 comments
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How to embed videos with a timestamp into Guide articles1 vote 3 comments
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Managing Projects with Zendesk1 vote 73 comments
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Add Colored Notes in Articles2 votes 19 comments
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Product Announcements in Chat0 votes 0 comments
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How to ban people in Messaging3 votes 3 comments
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How to migrate tickets and related data from CSV to Zendesk1 vote 14 comments