Discussion - Tips and best practices from the community

Find tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.

The ultimate checklist to optimize your Zendesk Pinned Featured
- Andrei
- Community Moderator
- March 27, 2020 06:56
2 votes 9 comments
Guide community tips for Help Center Pinned
- Jennifer Rowe
- Zendesk Documentation Team
- December 07, 2022 21:22
- Edited
2 votes 147 comments
Tip: Keep Yourself SANE By Organizing Your Triggers Pinned Featured
- Brandon Tidd
- User Group Leader
- Community Moderator
- October 28, 2021 05:15
- Edited
3 votes 13 comments
Back up your Help Center articles at the click of a button!
- Felix Stubner
- June 09, 2023 22:17
- Edited
4 votes 234 comments
Prevent "Thank you" replies from reopening tickets
- Stephen Belleau
- Community Moderator
- May 20, 2023 02:52
- Edited
5 votes 19 comments
How to make a ZD Guide article which displays your ZD directory
- Brian Greenberg
- December 01, 2023 21:44
0 votes 0 comments
Como fazer para que o ticket pai quando for fechado não feche também o ticket filho?
- ailton gabriel
- November 30, 2023 21:56
0 votes 1 comment
Adding a notification banner to your Help Center v2
- ModeratorWes
- February 08, 2016 16:19
1 vote 287 comments
Tip: Collapsible headers in articles or templates (accordions)
- Trapta Singh
- Community Moderator
- November 23, 2021 15:38
- Edited
5 votes 116 comments
Create a private comment automatically
- SFP BOT
- June 06, 2019 10:37
0 votes 32 comments
Requiring a ticket attachment if a particular dropdown option is selected
- Karen D Snyder
- March 27, 2019 18:48
0 votes 45 comments
Push notifications from Zendesk to Slack
- Jacob the Moderator
- Community Moderator
- July 14, 2022 06:17
- Edited
7 votes 41 comments
Request feedback after negative article vote
- Tal Admon
- April 13, 2017 17:11
2 votes 29 comments
Tip: How to auto populate content of description field
- Trapta Singh
- Community Moderator
- July 30, 2021 20:15
3 votes 5 comments
How to show article labels as tags on articles
- Jacob the Moderator
- Community Moderator
- March 30, 2017 09:28
0 votes 24 comments
Holiday auto-responses made easy
- Liz Rosen
- January 13, 2017 01:15
1 vote 16 comments
Tip: Agent Workspace: Chat Dashboard View
- Ryan Lainchbury
- April 09, 2021 18:01
3 votes 7 comments
Viewing related tickets via lookup relationship field
- Chris Curlett
- October 13, 2023 01:10
1 vote 1 comment
Deep dive into ticket reassignment with Explore reports Featured
- Ahmed Zaid
- User Group Leader
- Community Moderator
- July 14, 2023 16:01
- Edited
6 votes 3 comments
Tip: Make hero section as a slider
- Ifra Saqlain
- Community Moderator
- June 07, 2022 08:04
- Edited
0 votes 3 comments
Tip: calculating Next Reply Time (non-messaging/chat channels)
- Pedro Rodrigues
- Community Moderator
- October 24, 2023 14:59
1 vote 1 comment
Tip: How to set a reminder on a ticket
- Colin Piper
- July 02, 2014 07:58
1 vote 75 comments
Up-spec your C-Sat with Mr. Smiley and Mr. Sad!
- Andrew J
- Community Moderator
- July 18, 2016 05:02
1 vote 58 comments
Brands: Not Just for Customers Featured
- Konstantin
- July 17, 2023 18:37
1 vote 3 comments
How to embed videos with a timestamp into Guide articles
- Zac Garcia
- October 19, 2018 21:05
1 vote 3 comments
Managing Projects with Zendesk
- Andrea Saez
- January 08, 2014 20:49
1 vote 73 comments
Add Colored Notes in Articles
- Tina Vo
- May 16, 2017 16:33
2 votes 19 comments
Product Announcements in Chat
- Brittney
- October 04, 2023 12:56
0 votes 0 comments
How to ban people in Messaging
- Victor Matallana
- July 24, 2023 16:00
- Edited
3 votes 3 comments
How to migrate tickets and related data from CSV to Zendesk
- Migration Support
- October 03, 2023 07:07
- Edited
1 vote 14 comments

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