Tips from users - Zendesk Suite
New postFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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The ultimate checklist to optimize your Zendesk Pinned Featured1 vote 7 comments
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Guide community tips for Help Center Pinned2 votes 146 comments
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Tip: Keep Yourself SANE By Organizing Your Triggers Pinned Featured3 votes 12 comments
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Tip: How to make web beautiful with Google fonts1 vote 2 comments
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Prevent "Thank you" replies from reopening tickets5 votes 5 comments
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Tip: Click to view full-size image in lightbox or modal3 votes 21 comments
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Help Center - Change default placeholder text in your Search Box0 votes 69 comments
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Requiring a ticket attachment if a particular dropdown option is selected0 votes 44 comments
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Create a private comment automatically0 votes 30 comments
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Tip: Year over Year Reporting Using "Running Year (Month)" Custom Attribute Featured7 votes 2 comments
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How to export Zendesk macros into a spreadsheet8 votes 64 comments
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Deep dive into ticket reassignment with Explore reports Featured4 votes 2 comments
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How to “Pause” the Next Response SLA Target on Tickets0 votes 0 comments
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Tip: How to set a reminder on a ticket1 vote 71 comments
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Tip: Collapsible headers in articles or templates (accordions)4 votes 88 comments
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Request feedback after negative article vote1 vote 27 comments
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Back up your Help Center articles at the click of a button!3 votes 223 comments
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How to snooze a ticket5 votes 0 comments
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Help Center Tip: Add an arrow to scroll back to the top of the page4 votes 2 comments
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Expanding images in Help Center articles2 votes 62 comments
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Using SendGrid for outgoing emails (notifications) - HTTP Target + Triggers0 votes 3 comments
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How to monitor on-hold tickets effectively Featured6 votes 2 comments
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Support Tip: How to change the ticket Subject using a trigger0 votes 32 comments
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Turning nested field options into usable placeholders with dynamic content4 votes 2 comments
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Display parts of an article based on organization tags2 votes 2 comments
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Restricting Satisfaction Surveys by Date0 votes 43 comments
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Push notifications from Zendesk to Slack6 votes 38 comments