Tips from users - Zendesk Suite
New postFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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The ultimate checklist to optimize your Zendesk Pinned Featured1 vote 7 comments
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Guide community tips for Help Center Pinned2 votes 146 comments
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Tip: Keep Yourself SANE By Organizing Your Triggers Pinned Featured3 votes 12 comments
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Tip: How to implement Zendesk's troubleshooting guide10 votes 1 comment
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How to export Zendesk macros into a spreadsheet8 votes 64 comments
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Tip: Year over Year Reporting Using "Running Year (Month)" Custom Attribute Featured7 votes 2 comments
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How to monitor on-hold tickets effectively Featured6 votes 2 comments
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Tip: How to hide blank ticket fields on customer side6 votes 9 comments
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Push notifications from Zendesk to Slack6 votes 38 comments
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Prevent "Thank you" replies from reopening tickets5 votes 12 comments
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How to snooze a ticket5 votes 0 comments
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Semi-automatic Merge without app Featured5 votes 4 comments
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Tip: How to Add Estimated Reading Time to Articles in Guide5 votes 2 comments
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Tip: How to optimise your macros usage in Zendesk5 votes 6 comments
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Deep dive into ticket reassignment with Explore reports Featured4 votes 2 comments
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Turning nested field options into usable placeholders with dynamic content4 votes 2 comments
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Internal Note - a collection of developer focused tutorials4 votes 0 comments
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Tip: Breaking Down Missed Inbound Chats4 votes 1 comment
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Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status Featured4 votes 12 comments
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Tip: Display article revision date instead of publication date4 votes 5 comments
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Downloading Macros4 votes 4 comments
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Tip: Collapsible headers in articles or templates (accordions)4 votes 88 comments
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Help Center Tip: Add an arrow to scroll back to the top of the page4 votes 2 comments
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Tip: Agent Workspace: Chat Dashboard View4 votes 4 comments
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Dealing with SLA blind spots3 votes 2 comments
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New Slack integration for conversational ticketing3 votes 0 comments
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What Is “Better Help Center Design”?3 votes 3 comments
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TIP: keep Admin Center on the same tab with this new app3 votes 1 comment
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Tip: How to Show Popular Search Topics in Guide (HC) Featured3 votes 3 comments