Discussion - Tips and best practices from the community
New postFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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The ultimate checklist to optimize your Zendesk Pinned Featured2 votes 11 comments
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Guide community tips for Help Center Pinned2 votes 147 comments
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Tip: Keep Yourself SANE By Organizing Your Triggers Pinned Featured3 votes 13 comments
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How to export Zendesk macros into a spreadsheet12 votes 68 comments
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Tip: How to implement Zendesk's troubleshooting guide10 votes 1 comment
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Tip: How to hide blank ticket fields on customer side9 votes 10 comments
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Tip: Year over Year Reporting Using "Running Year (Month)" Custom Attribute Featured7 votes 2 comments
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Push notifications from Zendesk to Slack7 votes 41 comments
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Deep dive into ticket reassignment with Explore reports Featured6 votes 3 comments
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How to snooze a ticket6 votes 0 comments
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How to monitor on-hold tickets effectively Featured6 votes 2 comments
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Prevent "Thank you" replies from reopening tickets5 votes 19 comments
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Semi-automatic Merge without app Featured5 votes 4 comments
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Tip: Collapsible headers in articles or templates (accordions)5 votes 117 comments
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Tip: How to Add Estimated Reading Time to Articles in Guide5 votes 2 comments
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Tip: How to optimise your macros usage in Zendesk5 votes 6 comments
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Turning nested field options into usable placeholders with dynamic content4 votes 2 comments
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Internal Note - a collection of developer focused tutorials4 votes 0 comments
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Dealing with SLA blind spots4 votes 3 comments
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Tip: Breaking Down Missed Inbound Chats4 votes 1 comment
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Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status Featured4 votes 17 comments
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Tip: Display article revision date instead of publication date4 votes 5 comments
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Downloading Macros4 votes 4 comments
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Help Center Tip: Add an arrow to scroll back to the top of the page4 votes 2 comments
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Back up your Help Center articles at the click of a button!4 votes 234 comments
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How to ban people in Messaging3 votes 3 comments
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Put your review generation on auto pilot with Zendesk CSAT & Automations3 votes 1 comment
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New Slack integration for conversational ticketing3 votes 0 comments