Recent searches

No recent searches

Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

New post
Show all
    Sort by recent activity
      Downloading Macros
      Hey guys! I know people have posted about converting macros .json files to CSV. I made a tool to help do it! Currently, ...

      Posted Sep 23, 2021 · Nick Kassebaum

      12

      Followers

      4

      Votes

      4

      Comments

      Creating, Flagging, and Publishing with Knowledge Capture Oh My!
      I wanted to share how our team is doing Knowledge Sharing today.  We have a lot going on in our knowledge process, so I'...

      Posted Aug 15, 2017 · Dan Cooper

      20

      Followers

      0

      Votes

      16

      Comments

      Tip: Dynamic Agent Signatures with Zignatures App
      There are a number of posts in Zendesk Community space about the need to have dynamic Agent signatures or signatures wit...

      Posted Feb 09, 2021 · Andrey Sarapulov

      6

      Followers

      1

      Vote

      6

      Comments

      Making light agents more useful
      The goal of this trick to add a little little bit of functionality to the workflow of light agents. By notifying regular...

      Posted May 12, 2016 · Kay

      14

      Followers

      0

      Votes

      8

      Comments

      How to export knowledge base content from your Help Center as PDF (no coding required)
      "Hi Patrick, we really love your product, could you please send us a printable user manual so we can have an in-depth lo...

      Posted Apr 16, 2017 · Philipp Sondras

      30

      Followers

      1

      Vote

      29

      Comments

      Knowledge Publishing Workflow
      For our requirements we want to proofread articles before they go live to customers. I came up with a process that seems...

      Posted Aug 23, 2017 · Andrew Schreiner

      5

      Followers

      1

      Vote

      4

      Comments

      Tips for Tags ( Usage and Overall Planning ) + a few general thoughts
      Tags are a very useful part of Zendesk. Obviously, you will need the correct Zendesk package to use them. Speak to your...

      Posted Apr 27, 2020 · Jeremy Heath

      5

      Followers

      0

      Votes

      4

      Comments

      Outlook forward to ZenDesk add-in
      Outlook Add-in Forward to Zendesk Link to open source code: https://github.com/dbr2hb/Outlook-to-Zendesk Note: currently...

      Posted Mar 07, 2018 · David Raboy

      5

      Followers

      1

      Vote

      8

      Comments

      Proposal for a simple multilingual content creation workflow
      Background We do Customer Service for our online and physical store customers in 4 countries - Denmark, Sweden, Norway a...

      Posted Aug 18, 2017 · Jacob the Moderator

      8

      Followers

      0

      Votes

      7

      Comments

      Chrome Extension: Submit button expander
      Hi everyone, not quite sure if this is the right place, it feels like a tip/trick but it's also a bit of a plug of somet...

      Posted Jun 08, 2018 · Dominic Shelton

      22

      Followers

      0

      Votes

      21

      Comments