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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Ma...

Posted Mar 28, 2019 · Andrei Kamarouski

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The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. L...

Posted Aug 18, 2021 · Trapta Singh

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As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

Posted Jan 03, 2024 · Brandon (729)

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** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

Posted Jan 15, 2024 · Abdelhameed Khaled

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A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

Posted Feb 08, 2024 · Trae McConniel

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Hi Community,   Question - Is there any way to automatically close an open accordion when you click to open another...

Posted Jun 18, 2024 · Ifra Saqlain

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I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

Posted Oct 02, 2024 · Matthew Toenjes

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Check out these Guide tips for your Help Center!   Follow this post and we'll update you when we add a new tip.  Tips ...

Posted Aug 21, 2013 · Jennifer Rowe

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I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...

Posted Feb 05, 2025 · Jeff Hubbard

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We've seen a recent uptick in SPAM emails to our Support channels.I was wondering if anyone had any Trigger/Automation s...

Posted Feb 19, 2025 · Ross Thomas

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