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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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Update from Community Team: jQuery has removed in v2 themes and this tip doesn't work without jQuery.  How to requi...

Posted Mar 27, 2019 · Karen D Snyder

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I’ve enabled the Follow-ups feature in Zendesk, which is supposed to copy the original assignee and group to follow-up t...

Posted Dec 26, 2024 · Josie Cramer

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Hi Everyone, I’m Claudia from the Asia Customer Success team. One of the queries I get asked a lot from my clients is: H...

Posted Nov 24, 2020 · Claudia Chiu

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This handy tip involves customizing you Help Center to display Popular Search topics. It could be also be used to highli...

Posted Mar 05, 2022 · Edward Teach

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Zendesk level:  Beginner to IntermediateKnowledge:  Copy & Paste / CSSTime Required:  10 minutes...

Posted Aug 04, 2017 · CST

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When viewing our Help Center on a mobile device, the search bar appears on the Home page and Section pages, but not on a...

Posted Jul 23, 2024 · Stacie Loving

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Ticket ID links in an email use to open directly to the app to view the ticket. But for months it goes to a browser with...

Posted Sep 15, 2024 · Exposure Events

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I'm hoping to get some guidance. We want to try to give people access to the articles they probably need, ideally before...

Posted Dec 13, 2024 · Kyle Kowalsky

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 Here is a script that exports Zendesk Guide Article information as a CSV: https://github.com/scotthavard92/Zendesk-Hel...

Posted Aug 23, 2018 · Scott Havard

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Hello Everyone, Credit Zendesk Product(s): Zendesk Guide Code Requirement: JavaScript Template: New Request page Scenari...

Posted Oct 20, 2022 · Ifra Saqlain

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