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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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Hi, I’m using Zendesk Help Center to build my help center and customizing the UI by editing the theme code. I’m wonderin...

Posted Nov 26, 2024 · Enrico Monte

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Administrators should follow a few steps to hide agent identities from customers. Disable personal email replies Remov...

Posted Oct 27, 2015 · ZZ Graeme Carmichael

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Join us for this session tailored for HR, IT, Facilities Services, Operations, and Support professionals! Learn how to t...

Posted Nov 26, 2024 · Elena

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Hi, everyone! Does anyone have any best practices for ensuring members of our community get notified? It seems like the ...

Posted Oct 29, 2024 · Colby Conway

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Hi everyone,   We just started using Zendesk at my Firm and suspended tickets became a problem on day 2:)   The first is...

Posted Nov 10, 2024 · Sanchez, Santiago

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Dear Community, I am pretty certain what we have in mind here should be possible - unfortunately I have spent hours sear...

Posted Nov 11, 2024 · Yvonne P.

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The official Zendesk-Slack integration is very powerful, offering out-of-the-box two-way communication in a stylish way,...

Posted May 09, 2019 · Jacob the Moderator

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Does anyone know if there is a way to display Organization information directly in the ticket workspace? I am looking fo...

Posted Oct 29, 2024 · Matthew Toenjes

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Hi! We've recently set up the integration between Zendesk & PagerDuty. We have a set of conditions such that if a partic...

Posted Oct 21, 2024 · Amy Muller

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Hi! Our customer community is segmented based on a person's role type (dictated by a tag being added to their account). ...

Posted Oct 29, 2024 · Colby Conway

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