Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
-
Product Feedback Post Template Pinned0 votes 0 comments
-
Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
-
Internal Notes Erased When Ending A Call0 votes 0 comments
-
Additional Wait greetings available to support individual IVR Routes0 votes 0 comments
-
Enable voicemail during operating hours, and disable for out of hours0 votes 0 comments
-
Ability to Test Talk Live with an Agent1 vote 0 comments
-
Easier way to review text (sms) history0 votes 1 comment
-
Zendesk Talk Console Answered0 votes 1 comment
-
Agent forwarding is limited to one phone number. Answered0 votes 2 comments
-
Prioritize One Type of Call Over other calls within an IVR. Answered0 votes 1 comment
-
Problemas auriculares bluetooth y talk Answered0 votes 1 comment
-
Block Numbers via the API Answered1 vote 2 comments
-
Split audio for inbound call ringer and call audio Answered1 vote 5 comments
-
Fix routing of calls for agents that miss or decline Answered8 votes 4 comments
-
Zendesk Talk Outbound Features Needed Answered3 votes 10 comments
-
Outbound Greeting prior to perspective caller connecting with agent Answered0 votes 1 comment
-
Enable different greetings for different times of the schedule Answered0 votes 2 comments
-
Pop up window appearing when incoming call , showing extra info for agents for that brand Answered1 vote 1 comment
-
Adding Talk to messaging Answered0 votes 1 comment
-
Queue Position number Answered2 votes 3 comments
-
About the overflow call function of talk Answered0 votes 3 comments
-
Calls in Queue visibility limited to 50 - any workarounds? Answered0 votes 1 comment
-
Schedule intervals in 15 mins Completed1 vote 3 comments
-
Need to have visibility on who hung up first Not planned5 votes 2 comments
-
Restrict Talk lines to specific groups Not planned2 votes 1 comment
-
Digital calls reporting, how to identify the digital line Answered1 vote 3 comments
-
Digital calls, priorities calls routing Answered1 vote 3 comments
-
Access to Phone Numbers that Abandon in IVR Answered0 votes 2 comments
-
Assign default outbound call number to an agent Not planned1 vote 1 comment