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Feedback - Voice (Talk)
Share your feedback, ideas and experiences related to the use of Voice (Talk).
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Welcome to the Product Feedback Topic for Zendesk's Voice (Talk)! No one knows our products better than...
Posted Sep 29, 2023 · Shawna James
4
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
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We have multiple phone lines available for outbound calls, but only want agents to make outbound calls from certain line...
Posted Jan 13, 2022 · Annelisa Brown
21
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If an agent misses a call (i.e. doesn't answer it in time), the agent remains available to receive calls in the queue. T...
Posted Aug 14, 2017 · Erin Slovitt
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Overview
I’d like to propose a feature for Zendesk Talk that provides a native zer...Posted Apr 08, 2025 · Marc
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It would be great if an "Auto Answer" feature will be added to ZD Talk. Currently, ZD Talk routes the calls to agents an...
Posted Aug 18, 2018 · Jean Gonzaga
35
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Set the default number based by the Group
Not Planned
Hi We don't use an IVR and rather have lines that call through to our groups. Due to this is means for example with our ...
Posted Jun 29, 2021 · Ollie
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The current Estimated Queue Hold Time message in Zendesk Talk is based on a 24-hour average rather than real-time call v...
Posted Mar 17, 2025 · Sebastian Armoza
2
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Current Situation: Zendesk's current text messaging functionality does not allow for customization of t...
Posted Jun 27, 2024 · Kristian Korsgaard
7
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With the current 'warm transfer' feature: "When you transfer a call directly to an agent, you can consult with the other...
Posted Mar 25, 2020 · Chad Susa (Gravity CX - Zendesk Partner)
32
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