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Feedback - Voice (Talk)

Share your feedback, ideas and experiences related to the use of Voice (Talk).

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Welcome to the Product Feedback Topic for Zendesk's Voice (Talk)! No one knows our products better than you, our users...

Posted Sep 29, 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna James

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Currently, if no option is selected the welcome message is replayed 3 times until finally going to the default. This sho...

Posted Dec 02, 2024 · Cassandra Ramos

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Currently, if no option is selected the welcome message is replayed 3 times until finally going to the default.  Ideally...

Posted Feb 12, 2018 · David Squires

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We have a standard policy to suspend users from logging in due to inactivity or expiration of support contract. However,...

Posted Feb 10, 2025 · Matthew Surowiec

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Hello,    We have identified a critical issue affecting our inbound call handling within Zendesk.    When an agent has t...

Posted Feb 06, 2025 · Aleksandar Georgiev

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If we are paying for Talk, we 100% should have the ability to answer calls from the mobile app. Right now we have to be ...

Posted Jul 15, 2020 · Catherine Bostwick

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Jan 30, 2025 · Aaran Chilinski - Customer Success Developer

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We have multiple brands with multiple telephone lines.   In order to make it easier for our agents to help the custome...

Posted Feb 18, 2022 · Brecht Smit

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Our support people don't have their headsets on all of the time and are often flipping between applications -- meaning t...

Posted Apr 20, 2012 · Donny Wyatt

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