Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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More VM options0 votes 0 comments
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New tools to track Zendesk Talk issues Answered0 votes 1 comment
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Feedback: IVR SMS option Answered0 votes 1 comment
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Troubleshoot Integration of Ring Central with Zendesk Support Answered0 votes 2 comments
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Enabling end-users to identify their position in the call waiting queue Answered2 votes 2 comments
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Callbacks Support hours Answered3 votes 1 comment
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Zendesk IVR cross platform support - Point to Support or Sell Instance. Answered1 vote 2 comments
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Talk Team Leader Role Answered5 votes 5 comments
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Dual Support & Sell Talk Business Verification Answered6 votes 1 comment
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Don't Change Previous Note Content Answered1 vote 7 comments
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Notification sound at "conclusion" Answered1 vote 3 comments
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Number used for outgoing calls from a ticket Answered2 votes 1 comment
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Internal Notes Erased When Ending A Call Answered0 votes 1 comment
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Additional Wait greetings available to support individual IVR Routes Answered0 votes 1 comment
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Enable voicemail during operating hours, and disable for out of hours Answered1 vote 1 comment
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Ability to Test Talk Live with an Agent3 votes 0 comments
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Easier way to review text (sms) history Planned1 vote 3 comments
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SMS Company Name, Logo Icon and Checkmark for iPhone/Smartphone Messaging Answered1 vote 1 comment
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Zendesk Talk Console Answered0 votes 1 comment
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Agent forwarding is limited to one phone number. Answered0 votes 2 comments
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Prioritize One Type of Call Over other calls within an IVR. Answered1 vote 1 comment
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Problemas auriculares bluetooth y talk Answered0 votes 1 comment
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Block Numbers via the API Answered1 vote 2 comments
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Split audio for inbound call ringer and call audio Answered1 vote 5 comments
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Fix routing of calls for agents that miss or decline Answered10 votes 5 comments
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Zendesk Talk Outbound Features Needed Answered3 votes 10 comments
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Outbound Greeting prior to perspective caller connecting with agent Answered0 votes 1 comment
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Enable different greetings for different times of the schedule Answered0 votes 2 comments