Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Product Feedback Post Template Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:31
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Brett Bowser
- Zendesk Community Manager
- July 13, 2021 14:53
0 votes 0 comments
Product feedback: Talk notification sound upon incoming call Answered
- Anastasia Kachanova
- August 02, 2022 16:07
2 votes 2 comments
Text back voice for IVRs Answered
- Suzanne Martin
- July 28, 2022 21:34
0 votes 1 comment
Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability Answered
- Gabrielle Plé
- July 26, 2022 23:13
0 votes 1 comment
Route calls by agents skills Planned
- Sophie St-L.
- July 20, 2022 18:48
- Edited
2 votes 2 comments
Summary of phone tickets Answered
- Andreas Sobing
- July 05, 2022 09:36
0 votes 1 comment
Zendesk Talk Organize/Filter Outbound Lines Answered
- Layla Murphy
- July 01, 2022 02:56
2 votes 3 comments
More VM options Answered
- Pam Carter
- June 23, 2022 13:14
0 votes 1 comment
New tools to track Zendesk Talk issues Answered
- Andrew Chu
- June 20, 2022 12:41
0 votes 4 comments
Feedback: IVR SMS option Answered
- Raphaël Péguet
- June 20, 2022 06:39
0 votes 1 comment
Troubleshoot Integration of Ring Central with Zendesk Support Answered
- Russ Medina
- June 17, 2022 18:05
0 votes 2 comments
Enabling end-users to identify their position in the call waiting queue Answered
- Al Hafiz
- June 14, 2022 01:38
3 votes 2 comments
Callbacks Support hours Answered
- Sydney Neubauer
- June 09, 2022 21:02
3 votes 1 comment
Zendesk IVR cross platform support - Point to Support or Sell Instance. Answered
- Amie Brennan
- June 03, 2022 03:30
1 vote 2 comments
Talk Team Leader Role Answered
- Nancy Caldwell
- May 27, 2022 14:16
6 votes 8 comments
Dual Support & Sell Talk Business Verification Answered
- Amie Brennan
- May 27, 2022 00:35
6 votes 1 comment
Don't Change Previous Note Content Answered
- Sara Ledger
- May 20, 2022 12:22
1 vote 7 comments
Notification sound at "conclusion" Answered
- Nicolás Méndez Andaur
- May 20, 2022 03:26
- Edited
1 vote 3 comments
Number used for outgoing calls from a ticket Answered
- Andreas Sobing
- May 19, 2022 10:56
2 votes 3 comments
Internal Notes Erased When Ending A Call Answered
- Michael Shay Hall
- May 16, 2022 22:11
0 votes 1 comment
Additional Wait greetings available to support individual IVR Routes Answered
- Robert Lehman
- May 12, 2022 14:36
0 votes 1 comment
Enable voicemail during operating hours, and disable for out of hours Answered
- Rina
- May 12, 2022 13:22
1 vote 1 comment
Ability to Test Talk Live with an Agent
- Sydney Neubauer
- May 11, 2022 19:00
3 votes 0 comments
Easier way to review text (sms) history Planned
- Tyler Comfort
- May 11, 2022 16:40
1 vote 3 comments
SMS Company Name, Logo Icon and Checkmark for iPhone/Smartphone Messaging Answered
- Will Y
- May 05, 2022 16:18
1 vote 1 comment
Zendesk Talk Console Answered
- Andreas Sobing
- April 28, 2022 11:04
0 votes 1 comment
Agent forwarding is limited to one phone number. Answered
- James Persson
- April 28, 2022 05:24
- Edited
0 votes 2 comments
Prioritize One Type of Call Over other calls within an IVR. Answered
- Robert Lehman
- April 21, 2022 20:41
3 votes 1 comment
Problemas auriculares bluetooth y talk Answered
- Guillermo Martinez
- April 20, 2022 17:15
0 votes 1 comment

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