Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Number used for outgoing calls from a ticket0 votes 1 comment
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Internal Notes Erased When Ending A Call0 votes 0 comments
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Additional Wait greetings available to support individual IVR Routes0 votes 0 comments
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Enable voicemail during operating hours, and disable for out of hours0 votes 0 comments
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Ability to Test Talk Live with an Agent1 vote 0 comments
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Easier way to review text (sms) history0 votes 1 comment
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Zendesk Talk Console Answered0 votes 1 comment
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Agent forwarding is limited to one phone number. Answered0 votes 2 comments
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Prioritize One Type of Call Over other calls within an IVR. Answered0 votes 1 comment
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Problemas auriculares bluetooth y talk Answered0 votes 1 comment
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Block Numbers via the API Answered1 vote 2 comments
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Split audio for inbound call ringer and call audio Answered1 vote 5 comments
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Fix routing of calls for agents that miss or decline Answered8 votes 4 comments
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Zendesk Talk Outbound Features Needed Answered3 votes 10 comments
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Outbound Greeting prior to perspective caller connecting with agent Answered0 votes 1 comment
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Enable different greetings for different times of the schedule Answered0 votes 2 comments
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Pop up window appearing when incoming call , showing extra info for agents for that brand Answered1 vote 1 comment
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Adding Talk to messaging Answered0 votes 1 comment
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Queue Position number Answered2 votes 3 comments
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About the overflow call function of talk Answered0 votes 3 comments
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Calls in Queue visibility limited to 50 - any workarounds? Answered0 votes 1 comment
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Schedule intervals in 15 mins Completed1 vote 3 comments
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Need to have visibility on who hung up first Not planned5 votes 2 comments
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Restrict Talk lines to specific groups Not planned2 votes 1 comment
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Digital calls reporting, how to identify the digital line Answered1 vote 3 comments
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Digital calls, priorities calls routing Answered1 vote 3 comments
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Access to Phone Numbers that Abandon in IVR Answered0 votes 2 comments