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Feedback - Voice (Talk)

Share your feedback, ideas and experiences related to the use of Voice (Talk).

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Welcome to the Product Feedback Topic for Zendesk's Voice (Talk)! No one knows our products better than you, our users...

Posted Sep 29, 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna James

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Currently, if no option is selected the welcome message is replayed 3 times until finally going to the default. This sho...

Posted Dec 02, 2024 · Cassandra Ramos

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We have a standard policy to suspend users from logging in due to inactivity or expiration of support contract. However,...

Posted Feb 10, 2025 · Matthew Surowiec

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Our support people don't have their headsets on all of the time and are often flipping between applications -- meaning t...

Posted Apr 20, 2012 · Donny Wyatt

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We have multiple phone lines available for outbound calls, but only want agents to make outbound calls from certain line...

Posted Jan 13, 2022 · Annelisa Brown

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Feature Request Summmary Zendesk Talk's callback feature should have the ability to customize the callback options gree...

Posted Jul 15, 2021 · annie.wu

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Our team is a month in to using Zen Voice. We would love to be able to change the ringtone for incoming calls. Our reps ...

Posted Aug 19, 2016 · Warren

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Hi, We would like to offer our customers good customer experience by offering them call back option if they happen to c...

Posted Aug 17, 2022 · Niina Tuominen

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Zendesk usually waits for 5 seconds after a greeting, to give the caller a chance to press a key.  Zendesk will only inc...

Posted Oct 31, 2024 · Thalia

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